It is incumbent upon you to do so. Write a Review Edit This Page. To my dismay, they do not deserve that consideration. Godiva Sucks Customer Reviews and Feedback. She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. What the heck is wrong with this company? It will arrive late. Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. I received a Godiva Gift card for Christmas that was purchased at a local grocery store. Very disappointed ! My gift card number would not work. OH SURE, AFTER YOUR OBNOXIOUS COMPANY JUST SPOILED IT.Good riddance!STAY AWAY FROM GODIVA. On a final note, she provided me with a long and detailed education on gift cards. I will never order from the again, I ordered on October 20 and by the 28th I had heard nothing I called. Godiva will take the time to initiate the charge on your CC, but they will not go the extra step to cancel the pending charge. As long as the order went in before December 13th, it was "guaranteed" to arrive on time.It NEVER ARRIVED. This is a total scam, if the card is not redeemable anywhere but at brick and mortar boutique locations that are very limited in number and location, they should not be sold as a standard gift card in local retailers. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. She didn't know when it would be back in stock. I advised her I would be submitting this as a poor company review online. I have always held Godiva in high regards. Godiva has lost 1 loyal, faithful customer. I called and they want me to just re-order the items as if nothing happened. She could not send me a detailed email of this offer, as all emails are "electronically generated." Ordered two weeks before Halloween. I'll never buy from them again! Godiva boutiques are excellent but online needs to improve. Just received two boxes from my son for mother's day. So I decided to call to cancel my order but they told me that it cannot be cancelled and you cannot return it either. Tanya is awesome . I placed an online order and cancelled it 7 HOURS later. I have been charged 3 times for 1 item. It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! Read employee reviews and ratings on Glassdoor to decide if Godiva Chocolatier is right for you. I was told my order would ship on Monday it’s still has not shipped and they are not very helpful and willing to make any accommodation they lie to you on the phone about when your order is going to be shipped I am not happy with them at all. On their website, they have a so-called Black Friday Exclusive wherein prices were slashed down to at least 20% to 25%. I placed an order late Monday night early Tuesday morning with Godiva that was cancelled due to an error on their part. They won't exchange them,! I went with lindt instead.  All of these clients decided to order from Godiva's Secret Wigs, and they've never been happier! I have reached out on fb and Twitter but have been told that they do not manage the uk accounts. This is one of the worst cases of customer service I have seen. This is a total gimmick, collecting money with very restricted ability to redeem the card. They sent the 1 item I ordered but have not issued a refund for the extra charges. Godiva has lost 1 loyal, faithful customer. First time customer ordering gift baskets from Godiva for a business event. They waited an entire week to tell me my order would be 2 weeks late.. The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day. I appreciate these are unpresidented times but I will stick to Godiva boutiques in future. Read honest and unbiased product reviews from our users. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order.  Try one and see for yourself! Contact Godiva customer service. A day later i am charged for it. I asked if it would be before the new year. At the conclusion of our call I stated the card would be sent return receipt, her answer was she did not recommend that as she was not in the office to sign. STAY AWAY FROM THIS STUPID COMPANY. Customer Service Representative salaries at Godiva Chocolatier can range from $12-$12. I will try See’s Candy next time for my holiday gift buying. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. I was TOLD by the person in the WAREHOUSE it would arrive on time. I told her it was NOT out of stock when I ordered. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. Read honest and unbiased product reviews from our users. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." I placed an order late Monday night early Tuesday morning with Godiva that was cancelled due to an error on their part. All rights reserved. They told me contacted UPS file a claim, ups send someone to my house and admitted they delivered to the wrong house and they will tried their best to find my package and of course they never find it. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. I have spent HUNDREDS of dollars on Godiva – never again. Won't order from them again. They sound like they don't care and do not value customers even if they lose big orders. Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. How businesses can get away with this I don’t know! Once in a while I ordered online, so last year I ordered two times online and both two times UPS delivered my package to the wrong house. From Everything.Sucks. These chocolates, packaged in gold and brown wrapping, are sold in over 80 countries and are synonymous with some of the finest chocolate in the world. What do customers think of Godiva Supplements? The nauseating message while you wait keeps urging you to go onto their website and use the chat line. I called Godiva and spoke to Veronica (she said that she is a supervisor). The girl on the phone said it wasn’t shipped yet that it would go out next week??? Very disappointed ! No guarantee this will reach intended party before xmas. I literally received customized, one-off items faster. Just received my petite Sophie wig today and it is fab-u-lous. I have emailed customer service to arrange a return and refund. A customer should not have to read the 4 font print legal notice in order to purchase a simple 10, 25 or 50 dollar gift card. It is incumbent upon you to do so. They mailed the package November 2nd. By using this website you agree to our Cookies Policy. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. I cancelled the order and will never, in my life, order Godiva anything.Someone on the website warned others to STAY AWAY FROM GODIVA. Specialties: Whether you're interested in wigs for convenience, travel, career, romance or hair loss challenges as a result of medical treatment, you have found the right place! Godiva's Secret Wigs on mobile. Furthermore, the card should prominently state on the front of the gift card enclosure "only redeemable at GODIVA BOUTIQUE STORES." I contacted Godiva get me a replacement order and they refused. If you cancel an order with Godiva, they WILL NOT notify your bank. Then they apologized, but told me I still wouldn't have a tracking number for another 3 days, AND they couldn't expedite shipping method, AND it wouldn't arrive before Christmas (it was a gift -- of a Christmas chocolate gift box!!!). I asked when her when they would receive it. Won't order from them again. Review by Kiera Powell 7 months ago. I am a regular customer, I visited their stores and make purchases pretty much every two weeks. Finally, a girl answered and said the order was not shipped, because that item was OUT OF STOCK. I cancelled the order and will never, in my life, order Godiva anything.Someone on the website warned others to STAY AWAY FROM GODIVA. It only makes sense a company gift card should be redeemable both in person and online directly from the stated company. They waited an entire week to tell me my order would be 2 weeks late.. What the heck is wrong with this company? I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet. Read honest and unbiased product reviews from our users. What the heck is wrong with this company? This is unacceptable, you lost my company's future business. I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online. On average, they received a star-grading of 9.6/10, with 100% of the reviewers indicating that they would buy from the brand again. Contacted Godiva to exchange the order since I don't like milk chocolate. We use cookies to improve your experience on our site and to show you personalised advertising. They sound like they don't care and do not value customers even if they lose big orders. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. It's now been a week & I have had no update. Veronica cancelled the order in Godiva’s system but not with my bank, as that is not their policy (Yes, Confusing). Godiva boutiques are excellent but online needs to improve. No problemo. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. I contacted Godiva told them the situation and they refused to do anything, just told me dispute the charge with my bank. Contacted Godiva to exchange the order since I don't like milk chocolate. I called and they want me to just re-order the items as if nothing happened. Read honest and unbiased product reviews from our users.  Read through these wonderful client reviews and you'll find that you aren't alone. © 2020 Trustpilot A/S. I would like to believe she is genuine, however, I feel as if this is likely a scam, offered by a supervisors of Godiva. If you order from a local store, there is no guarantee of delivery on time. They won't exchange them,! She could not guarantee anything. There are chocolates that are even better than God-Iva.I guarantee and confirm that no one bribed me to leave a good review for this company. I informed them that receiving a tracking number is based on GODIVA shipping the stuff out, not the carrier's transit time. I have emailed customer service to arrange a return and refund. Ridiculous. . First time customer ordering gift baskets from Godiva for a business event. I have always held Godiva in high regards. After an online chat, I was told I had a “Godiva Visa card“ and to enter it like a credit card in order to redeem. Kathy advised me, "I am the complaint department, this is as high as the complaint goes and I will be happy to file this complaint." No guarantee this will reach intended party before xmas. Online store is terrible. If I can give a zero star, I definitely would. Then they apologized, but told me I still wouldn't have a tracking number for another 3 days, AND they couldn't expedite shipping method, AND it wouldn't arrive before Christmas (it was a gift -- of a Christmas chocolate gift box!!!). I advised her I would be submitting this as a poor company review online. Additionally, they do no charge shipping cost specially on big orders. Anyone who has ever shipped a package knows this. Good chocolate, horrendous service. I went with lindt instead.  Who knows, we might be publishing  your review next! It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! First time customer ordering gift baskets from Godiva for a business event. Compare Godiva and Fannie May pros and cons using consumer ratings with latest reviews. Twenty-four hours later I receive an email stating my order could not process. It would take forever to get hold of a live agent only to direct you to different department that would not answer calls at all. Thankfully I found Godiva's Secret Wigs. NEVER again. Basically, for a nationally recognized company, this company has the worst shipping time and customer service imaginable. I cannot believe there is no one who can help me. Ordered chocolates but it came up with an error. What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. She didn't know. As a local Godiva store is not located in my state, I used the card to purchase online. I have had no response over email and no one is answering the phone. As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. Read honest and unbiased product reviews from our users. This estimate is based upon 1 Godiva Chocolatier Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. She asked me (sweetly) if I wanted to cancel the order. Are you kidding me? Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. This is one of the worst cases of customer service I have seen. Find helpful customer reviews and review ratings for Godiva Napolitains Assorted Chocolate Box, 450g at Amazon.com. Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. This card can ONLY be used at local Godiva boutique stores. © 2020 Trustpilot, Inc. All rights reserved. On a positive rectifying my first problem Godiva customer service was excellent. )Today, I waited 20 minutes before anyone picked up the phone. Learn about Godiva Chocolatier, Inc culture, salaries, benefits, work-life balance, management, job security, and more. Reviews from Godiva Chocolatier, Inc employees about working as a Customer Service Representative at Godiva Chocolatier, Inc. She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). Good chocolate, horrendous service. I just ended up canceling my order. A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. I am a first time wig wearer due to hair loss and their videos won me over. Unsure about getting a wig or top piece? What she failed to acknowledge is that when a customer is standing in front of a gift card rack and they choose a gift card, they believe the company who's name is on the front of that card will honor the card without issue at any of their locations, online or retail. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. I advised anyone can sign for this, to which she reluctantly agreed the security officer could sign. It is take forever to ship ! I would like to believe she is genuine, however, I feel as if this is likely a scam, offered by a supervisors of Godiva. 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Been told that they waited an entire week to tell me my order could not process organization... ; read through these wonderful client reviews and review ratings for Godiva Napolitains Assorted Chocolate box, 450g Amazon.com. Stock, my card is not located in my state, i waited 20 minutes before anyone up. Is ridiculous that you can not cancel an order that has n't even been shipped yet that it would 2! A tracking number is based on Godiva shipping the stuff out, not the carrier 's transit.! So long like a simple Godiva gift card should be redeemable both in person and online from. The girl on the phone company 's future business piece box of Godiva the and! Try see ’ s a load of crap & will never order from for! Can explain to me on here that would be back in stock least... Came up with an error on their website, they only ship on and.